Once your order is processed, you will receive an automated email with a tracking number and information on tracking your purchase. Standard shipping is 5-7 days. Our orders can be tracked for estimated delivery times using http://auspost.com.au/track/ or https://try.sendle.com/en-au/tracking. Please enter your tracking number from your order dispatched email for details.
Can I trade in my old device?
Yes, of course! OPPO Australia brings an exciting Trade-In Program so that you can get the best value for your old OPPO Phone when exchanged to purchase a new OPPO device.
The OPPO Trade-In program also accepts devices from other manufacturers, including Samsung, Apple, Google and Huawei, making getting your hands on a new OPPO more accessible than ever before.
Additional information and pricing valuations for different models can be found on OPPO’s Trade-In page. For those looking to upgrade their smartphone to one of OPPO’s comprehensive range of handsets, the time is now. For more information visit: https://trade-in.oppoaustralia.com.au/.
Is it easy to transfer my data and set up my new OPPO Phone?
Yes！ It’s very simple! Simply open Clone Phone on both phones, then use one phone to scan the QR code of the other! With Clone Phone you no longer need to feel attached to your old device and can set up your new device with everything you need worry-free. It’s now convenient to receive the marvellous benefits of your new device without losing any of your most treasured data!
OPPO Australia guarantees to meet the Warranty Policy based on Australian Consumer Law. Please refer below to see what OPPO covers and to learn more about your OPPO warranty. Please note that the following applies only to OPPO Australia devices and these products are covered under OPPO Australia Warranty. International OPPO models are out of OPPO Australia's jurisdiction and not considered under OPPO Australia Warranty.
Can I exchange and refund my OPPO Phone?
We trust that you will be satisfied with your purchase from the OPPO Store. However, if you are not happy for any reason within 14 days of delivery, you may be able to return or exchange the Eligible Products at your expense under the following circumstances. For returns, we'll refund your payment to the credit card you used to make the purchase. For exchanges, if the replacement costs more, we'll charge you the difference. If it costs less, we'll refund you the difference.
This offer is valid for 14 days from when your order is delivered, and you'll need to ensure the item is returned in new, unused, saleable condition with all original sealed packaging. Note that our authorised resellers have their own policies which you should familiarise yourself with if making a purchase through them.
Any other questions?
You can contact us through our contact page! We will be happy to assist you. Visit OPPO Support.
