OPPO FIND SERIES UPGRADE PLAN TERMS AND CONDITIONS
OPPO Find Series Guaranteed Upgrade
RRP: A$99
Your next Find Series upgrade starts here.
Purchase Guaranteed Upgrade with your eligible Find X10 Series phone and look forward to upgrading to the Find X11 Series next year.
Trade in your eligible device for A$1,000 towards Find X11 Pro Max or A$700 towards Find X11, while remaining eligible for the applicable Find X11 Series launch offer.
Guaranteed values are subject to device condition. Screen damage, scratches, liquid damage or repair history may affect the amount offered. If an adjustment is required, OPPO Australia will contact you with a revised trade-in value.
Choose your next upgrade
You can upgrade across model tiers. Your trade-in value is based on the Find X11 Series model you purchase, subject to the condition of your existing device.
| Your current device | Upgrade to | Guaranteed trade-in value* |
|---|---|---|
| Find X10 or Find X10 Pro Max | Find X11 Pro Max | A$1,000 |
| Find X10 or Find X10 Pro Max | Find X11 | A$700 |
*Device condition requirements apply. The trade-in value may be adjusted following assessment.
Plan benefits
- Value towards your next phone: Receive the applicable trade-in value towards an eligible Find X11 Series upgrade.
- Freedom to change tiers: Choose Find X11 or Find X11 Pro Max, regardless of which eligible Find X10 Series model you own.
- Launch offer eligibility: Remain eligible for the applicable Find X11 Series launch offer.
- One-off A$99 payment: Add the plan when purchasing your eligible phone, including during pre-order.
Available for a limited time
Purchase from 22 October 2026 to 22 January 2027, exclusively through the OPPO Australia Online Store.
The plan must be purchased in the same order as your eligible Find X10 Series phone. It cannot be purchased separately or added after your phone purchase.
How it works
1. Purchase your phone and plan together
Add Guaranteed Upgrade to the same order as your eligible Find X10 Series phone during the purchase period. Pre-orders are eligible.
2. Choose your next Find Series phone
Next year, choose either Find X11 or Find X11 Pro Max. You can stay in the same model tier or switch tiers.
3. Trade in and upgrade
Submit the phone associated with your plan for assessment through the designated trade-in process. The applicable value will go towards your new phone, and you’ll remain eligible for its applicable launch offer.
If your device’s condition affects its trade-in value, OPPO Australia will contact you with a revised amount. Once the trade-in transaction is completed, your old device becomes the property of OPPO Australia.
Frequently asked questions
What is OPPO Care+ Guaranteed Upgrade?
Guaranteed Upgrade is an optional A$99 plan that you purchase with an eligible Find X10 Series phone. It provides a trade-in benefit towards a Find X11 Series phone next year, while allowing you to remain eligible for the applicable launch offer.
How much trade-in value will I receive?
The guaranteed trade-in value is A$1,000 when upgrading to Find X11 Pro Max or A$700 when upgrading to Find X11, subject to your existing device’s condition.
These amounts represent the trade-in value towards your new phone, rather than a bonus added to a separate trade-in valuation.
Can I upgrade to a different model tier?
Yes. You can upgrade from Find X10 to Find X11 Pro Max, or from Find X10 Pro Max to Find X11. You can also stay in the same tier.
The applicable value is determined by the Find X11 Series model you purchase, subject to assessment of your existing device.
Will I still be eligible for the Find X11 Series launch offer?
Yes. You will remain eligible for the applicable Find X11 Series launch offer when using this plan. The launch offer’s own purchase dates and conditions apply.
Where and when can I purchase the plan?
The plan is available exclusively through the OPPO Australia Online Store from 22 October 2026 to 22 January 2027. It must be purchased in the same order as an eligible Find X10 Series phone.
Can I purchase the plan with a pre-order?
Yes. Add the plan to the same order when pre-ordering your eligible Find X10 Series phone during the purchase period.
Can I add the plan after purchasing my phone?
No. The plan cannot be purchased separately or added to an existing or completed phone order.
Does the plan expire on 22 January 2027?
That date is the deadline for purchasing the plan, rather than the deadline for upgrading your phone. The upgrade benefit applies to the Find X11 Series next year. Please refer to the plan’s Terms & Conditions for the upgrade redemption period.
How do I upgrade under the plan?
You will need to trade in the Find X10 Series phone associated with your plan and purchase an eligible Find X11 Series phone. Please follow the designated redemption process and refer to the plan’s Terms & Conditions for instructions and deadlines.
Will damage or repair history affect my trade-in value?
Yes. Screen damage, scratches, liquid damage or repair history may affect the guaranteed trade-in amount.
If any of these apply and an adjustment is required, OPPO Australia will contact you with a revised trade-in value following assessment.
Does the plan include screen protection or accidental damage repairs?
This plan provides the upgrade benefit described above. Screen Protection is available as a separate plan with its own benefits and conditions.
Can I transfer the plan to someone else?
No. The plan is non-transferable and is linked to the eligible phone purchased with it.
Can I cancel the plan separately?
The plan cannot be cancelled separately from the associated phone, except where required under Australian Consumer Law.
What happens if I return my phone?
If you return the associated phone in accordance with the applicable returns policy, the plan automatically becomes invalid and the full A$99 plan fee will be refunded.
What happens to my old phone after the trade-in?
Once the trade-in transaction is completed, your old phone becomes the property of OPPO Australia.
What should I do before submitting my phone?
Back up your data and follow the trade-in instructions to remove personal information, sign out of your accounts and disable security locks before handing over your device.
Important information
Available exclusively through the OPPO Australia Online Store from 22 October 2026 to 22 January 2027, including pre-orders. The plan must be purchased in the same order as an eligible Find X10 Series phone and cannot be purchased separately or added later.
Trade-in values depend on the Find X11 Series model purchased and the condition of the traded-in device. Screen damage, scratches, liquid damage or repair history may result in a revised value, which OPPO Australia will communicate to you.
The plan is non-transferable and cannot be cancelled separately, except where required under Australian Consumer Law. If the associated phone is returned, the plan automatically becomes invalid and its fee will be refunded in full. Ownership of the traded-in device transfers to OPPO Australia once the transaction is completed.
The upgrade benefit and applicable Find X11 Series launch offer are subject to their respective Terms & Conditions. Nothing in this plan excludes, restricts or modifies your rights under Australian Consumer Law.