OPPO Trade-in Program Terms & Conditions
Last updated: 22 October 2026
In these Terms and Conditions (the Terms), we, us, our and OPPO means OMC Electronics Pty Ltd ABN 38 168 759 046 of Level 3, 5 Talavera Rd Macquarie Park NSW 2113. You can contact OPPO on 1800 956 776 between the hours of 9:00AM and 6:00PM Monday to Friday or at support.au@oppo.com.
These Terms apply to the Trade-in Program offered by OPPO and you should read these Terms carefully, as they form the agreement between you and us in respect of the Trade-in Program. By participating in the Trade-in Program, you agree to comply with these Terms and acknowledge that the Terms create a binding, legal agreement between us and you.
The assessment, purchase and processing of traded-in devices is provided by our trade-in partner, Reflow Hub Pty Ltd, as set out in Section 1.
1. The Trade-in Program
(a) We make the Trade-in Program available to Eligible Customers via our website https://www.oppostore.com.au/ (Website) in accordance with these Terms.
(b) If you are an Eligible Customer (as set out below in Section 2) and:
(i) you provide your details to us to participate in the Trade-in Program; and
(ii) you trade in your existing Eligible Device through the Trade-in Program, then you will receive a refund of the Trade-in Value against the purchase of your New Device, in accordance with Section 5.
(c) The assessment, purchase and processing of your Eligible Device is provided by Reflow Hub Pty Ltd ABN 58 608 364 307 trading as RHEX (Reflow Hub). When you trade in your device, you sell it to Reflow Hub, not OPPO. The sale of your device is governed by the RHEX Trade-In Terms & Conditions available at https://rhex.app/terms/trade-in (RHEX Terms). The RHEX Terms are a separate agreement between you and Reflow Hub. OPPO pays the Trade-in Value to you on Reflow Hub’s behalf.
(d) OPPO is responsible for the Trade-in Program offer, refunding the Trade-in Value or accepted Final Offer, any OPPO promotional bonus and the sale of your New Device. Reflow Hub is responsible for trade-in quotes, shipping labels, inspection, grading, data erasure, transfer of title and the return of any device that is not accepted.
(e) If there is any inconsistency between these Terms and the RHEX Terms, these Terms prevail in relation to your New Device, any refund of the Trade-in Value and any OPPO promotional bonus, and the RHEX Terms prevail in relation to the assessment, sale and return of your device.
(f) You consent to OPPO and Reflow Hub collecting, using and disclosing to each other your personal information (including your name, contact details, order details, device IMEI and serial number, and device assessment results) for the purpose of operating the Trade-in Program, in accordance with OPPO’s Privacy Policy and the RHEX Privacy Policy at https://rhex.app/privacy.
(g) Questions about the assessment of your device can be directed to Reflow Hub at tradein@reflowhub.com. Questions about your New Device or your order can be directed to OPPO using the contact details above.
2. Eligibility to participate in the Trade-in Program
(a) To be eligible in the Trade-in Program, you must:
(i) be an individual who is a resident of Australia and at least 18 years old;
(ii) only trade-in an Eligible Device (as set out below under (b));
(iii) send the Eligible Device to Reflow Hub in accordance with Section 4 of these Terms;
(iv) not be a business customer; and
(v) not have traded in more than 2 devices using the Trade-in Program in the previous 6 months.
(b) For a device to be an ‘Eligible Device’ for the purposes of the Trade-in Program, the device must:
(i) be owned by you, and you must have the rights to the device. Any device that is under a lease, or subject to a finance arrangement or security interest, will not be eligible for the Trade-in Program;
(ii) not be lost or stolen and you must provide proof of ownership if requested by us to do so;
(iii) not have a blocked IMEI number;
(iv) not contain any non-genuine parts or have any missing parts;
(v) not be password locked or subject to any account lock, Activation Lock, Find My, Google Factory Reset Protection or Mobile Device Management enrolment; and
(vi) be wiped clean of any personal information and be logged out of all personal accounts including any iCloud or Google accounts.
(c) OPPO or Reflow Hub may request information from you to determine whether you own or have the rights to the device, and you must provide that information within a reasonable timeframe.
(d) If the device you wish to trade in has been reported as lost or stolen, we may request proof of ownership from you or other information that may be necessary for us or Reflow Hub to determine the ownership of the device. Where you do not provide sufficient information for us to determine ownership, we or Reflow Hub may provide the device to the relevant authorities.
3. Trading in your Eligible Device
(a) To determine if your device can be part of the Trade-in Program, you will need to input your details and details about your device into our Website so that we and Reflow Hub may confirm whether the device can be traded in.
(b) If your device is an Eligible Device, you will be provided with a Trade-in Value based on Reflow Hub’s indicative quote. The Trade-in Value is valid for the period stated at the time of the quote and is subject to inspection and assessment of your device by Reflow Hub under the RHEX Terms.
4. Delivery of Eligible Devices to Reflow Hub
(a) Once you have purchased a New Device your Trade-in Value will be refunded to you after your Eligible Device has been received and assessed by Reflow Hub, in accordance with Section 5. You must send your Eligible Device to Reflow Hub as set out in this Section 4 and the RHEX Terms.
(b) Reflow Hub will email you a prepaid shipping label after you place your order. You must lodge your Eligible Device with the carrier using that label within 14 days of the date the label is sent to you. All risk in the Eligible Device remains with you until it is received by Reflow Hub. If your device is lost or damaged in transit, Reflow Hub will lodge a claim with Australia Post and pass on any compensation paid, in accordance with the RHEX Terms.
(c) You must follow any instructions provided to you by us or Reflow Hub in relation to the return of your Eligible Device including:
(i) ensuring that any device is packed in such a way that it is protected during delivery and transit to Reflow Hub; and
(ii) retaining your shipping receipt and tracking number so that the shipment of the Eligible Device may be tracked.
(d) Title and ownership of the Eligible Device transfer to Reflow Hub (not OPPO) when the sale becomes binding under the RHEX Terms. If Reflow Hub rejects your device, or you reject a revised Final Offer, your device will be returned to you in accordance with the RHEX Terms.
5. Refunds
(a) Once Reflow Hub has received and assessed your Eligible Device and the sale becomes binding under the RHEX Terms, OPPO will refund to the payment method you used to purchase your New Device:
(i) the Trade-in Value, if Reflow Hub assesses your device as matching the condition you described; or
(ii) the Final Offer, if Reflow Hub makes a revised Final Offer and you accept it,
within 10 business days. No refund is payable if you do not lodge your Eligible Device, you reject a revised Final Offer, or Reflow Hub rejects your device. Your purchase of the New Device is not affected in any of these cases.
(b) If a refund cannot be processed to the payment method you used to purchase your New Device, we will contact you to arrange an alternative.
(c) If an OPPO promotional bonus applies to your order, it is shown on the Website when you order. It is paid with the Trade-in Value, and only if the sale of your device becomes binding under the RHEX Terms.
(d) If you return your New Device, the sale of your old device to Reflow Hub is not affected and you keep the Trade-in Value.
(e) All amounts quoted by OPPO for the Trade-in Program are stated in Australian dollars.
6. Your Obligations
(a) You are responsible for:
(i) ensuring any security measures, including security locks, pin codes, Find My, Activation Lock and Google Factory Reset Protection, are removed from the device;
(ii) removing the SIM card from your device, which, if not removed, will not be returned to you and may be destroyed; and
(iii) sending the device to Reflow Hub in accordance with Section 4 above.
(b) You should back up any information or photos you may have stored on the device. You acknowledge and agree that neither OPPO nor Reflow Hub will be able to recover any data stored on your device and that, to the extent permitted by law, neither OPPO nor Reflow Hub is responsible for any data that is lost from the device.
(c) You must ensure that the device has been wiped clean and that you have undertaken a factory reset of the device, so that there is no personal information or confidential information on your device. You must also ensure that you log out of all personal accounts on the device.
(d) If personal information or confidential information remains on the device when traded in, you consent to Reflow Hub and its service providers performing a factory reset or wiping the device, in which all information on the device will be deleted.
(e) You must not:
(i) use the Trade-in Program in any way that is unlawful or is not permitted by these Terms including by using or attempting to use the Trade-in Program to trade in a stolen device; or
(ii) impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with us or any other person or entity.
7. Warranties and liability
(a) To the maximum extent permitted by applicable law, our maximum aggregate liability for all claims under or relating to these Terms, whether in contract, tort (including negligence), in equity, under statute or on any other basis, is limited to the amount of the Trade-in Value. Your rights in relation to your New Device are set out in OPPO’s warranty policy at https://support.oppo.com/au/warranty-policy/.
(b) Our liability to you is reduced to the extent that your acts or omissions (or those of a third party) contribute to or cause the loss or liability.
(c) To the extent permitted by law, OPPO is not responsible for the acts or omissions of Reflow Hub in assessing, purchasing, processing or returning your device under the RHEX Terms.
(d) Nothing in these Terms excludes, restricts or modifies any guarantee, warranty, term or condition, right or remedy implied or imposed by any applicable law which cannot lawfully be excluded, restricted or modified.
8. Termination or suspension
(a) If we reasonably believe that you:
(i) have breached these Terms;
(ii) are using or attempting to use the Trade-in Program in a fraudulent or illegal way; or
(iii) have provided false or incorrect information to us,
we may terminate our agreement with you or suspend you from using the Trade-in Program. We will generally use our best endeavours to provide you with notice of such termination or suspension, unless we need to do so immediately due to security reasons or to comply with our legal obligations.
9. General
(a) We may update these Terms from time to time, and all changes to the Terms will be posted on our Website. If any new terms are materially different to these Terms, we will use our reasonable efforts to notify you of the changes to the Terms.
(b) Neither party will be liable for any delay in performing any of its obligations under these Terms if such delay is caused by circumstances beyond the reasonable control of that party.
(c) If any part of these Terms is held to be unenforceable, the unenforceable part is to be given effect to the greatest extent possible and the remainder will remain in full force and effect.
(d) These Terms are governed by the laws of New South Wales, Australia, and each party irrevocably submits to the exclusive jurisdiction of the courts of New South Wales and the Commonwealth of Australia.
(e) These Terms and any other conditions provided in respect of the use of our website, constitute the entire agreement between us and you in relation to the Trade-in Program and supersede all other (prior or contemporaneous) communications or displays whether electronic, oral, or written, between us and you in relation to this Trade-in Program.
(f) Each party agrees that the other may communicate with it electronically for all aspects of the Trade-in Program, including by sending electronic notices.
(g) The provisions of these Terms which by their nature survive termination or expiry of these Terms will survive.
(h) The term “including” when used in these Terms is not a term of limitation.
10. Definitions
In these Terms, the following words have the meaning set out below:
Eligible Customer means a person who meets the criteria set out in Section 2(a) of these Terms.
Eligible Device means a device that meets the criteria set out in Section 2 of these Terms.
Final Offer has the meaning given in the RHEX Terms.
New Device means a device that may be purchased by you from our website. For clarity, New Devices that may be purchased by you are shown to you when confirming whether your device is an Eligible Device.
Trade-in Value means the trade-in value for your Eligible Device, based on Reflow Hub’s indicative quote, which is refunded to you after the purchase of a New Device from OPPO, in accordance with Section 5.
Trade-in Program means the program offered by OPPO where Eligible Customers can trade-in their existing Eligible Devices for a refund against the purchase of a New Device from OPPO.